Every manager and every executive knows the importance of great presentations - they make their message come alive, enhance learning and boost morale.

And - every manager also knows the impact of effective coaching - how it “turns talent into performance,” builds guest and employee loyalty and brings dollars to the bottom line. Yet - these two competencies are two of the most intriguing and difficult to master. Join Bob Brown, one of the nation’s top-rated hospitality speakers and trainers.


You will learn:

  • The Ten Ingredients of a Dynamite Presentation
  • The Seven Steps of Running a Magnificent Pre-Shift
  • Casting for Star Performance
  • Six Coaching Strategies for Star Performance
  • The Art of the Coaching Conversation

Bob Brown is the finest presenter/coach of winning behaviors that we have ever known.
— Don Semmler, Marriot Senior VP - Southest Region