Bob gained valuable insight into the hospitality industry while waiting tables in America’s top restaurants. Now he’s a leading keynote speaker, author, seminar leader and management consultant to the hospitality field. "Bob Brown's passion, expertise, and creativity have made him our long-term partner. Bob possesses remarkable insight into the psychology and application of hospitality and sales better than anyone I know." - Dan Flannery   Vice President/Area General Manager   The Ritz-Carlton Hotels Northeast Bob has worked with such prestigious clients as Disney, Nordstrom, Marriott, Ritz Carlton, Hilton, Morton’s of Chicago, Olive Garden, Red Lobster, Longhorn Steakhouse, Coors Brewing and hundreds of other restaurants, clubs and casinos.